- Accepts Etsy gift cards
Welcome to Southern Ever After! Please read our shipping details and shop policy below before ordering.
Paypal or direct checkout with debit/credit cards is accepted.
If you need the item even faster please let me know and I will try to make it happen!
Bridal garments, hats, bikini's are crafted in 2-3 weeks (unless specified) and wood items are crafted in 3-5 business days and ship First Class Mail. First Class Mail arrives within 2-5 business days, so PLEASE ALLOW UP TO 4 WEEKS FOR DELIVERY.
Once your package leaves the U.S. you an track it here!- https://www.packagetrackr.com
All items are crafted and shipped within 3 weeks and ship First Class International. First Class International does not provide tracking information or an estimated time of arrival, so please allow an additional 2-4 weeks for delivery. Please note, all taxes and customs duties incurred on an international order are your responsibility as a buyer. If you need your order to arrive in less than 7 weeks, please convo us first.
If you would like to purchase insurance on your order please convo me.
I can not be held responsible for any shipping delays once a package has been shipped. It would be great if we could control the Postal Service though, wouldn't it?
Please confirm that your address is correct before purchasing. Buyers are responsible any shipping costs of returned and resent packages that are due to the incorrect address.
Buyers are also responsible for any customs fees, taxes, tariffs, duties, etc. that may be incurred at the time of delivery. Returns will not be accepted due to customs fees.
But please contact me if you have any problems with your order.
Due to The Handmade nature Of All items WE WILL NOT ACCEPT ANY RETURNS OR EXCHANGES OF MERCHANDISE UNLESS THERE IS A MATERIAL DEFECT IN THE MERCHANDISE OR IF THERE IS AN ERROR WITH THE ORDER ON OUR PART. IF THERE IS A DEFECT OR ERROR, YOU MUST CONTACT US WITHIN TWO (2) BUSINESS DAYS OF YOUR RECEIPT OF THE PACKAGE IN ORDER TO OBTAIN A REQUIRED AUTHORIZATION FOR RETURN. IN SUCH EVENT, A CREDIT OR EXCHANGE WILL BE GIVEN. A MERCHANDISE CREDIT OR AN EXCHANGE OF EQUAL VALUE MERCHANDISE OR A REFUND ****ABSOLUTELY NO SHIPPING FEES WILL BE REIMBURSED FOR ANY REASON. WE CRAFT GARTERS BY THE MEASUREMENTS PROVIDED TO US. IF YOU MEASURED INCORRECTLY THERE IS NO REFUND, ONLY IF IT IS ON OUR SIDE. WE WILL NOT EXCEPT A GARTER THAT WAS ORDERED WITH ONE MEASUREMENT FOR ANOTHER MEASUREMENT. **Monogrammed garters or any other monogrammed items can not be refunded after 48 hrs of purchase date due to the nature of this item. IF YOU DO NOT PROVIDE ALL QUESTIONS ASKED ON A LISTING WE CAN NOT BE RESPONSIBLE FOR AN ITEM DELAY. THE ITEM WILL BE SHIPPED OUT AS LISTED. ALL GARTERS WILL BE SENT OUT ON IVORY LACE IF NOT SPECIFIED.
If for some reason we do accept a return there is a 20% restocking fee.
LOST, DAMAGED OR DELAYED PACKAGES WILL NOT BE REFUNDED. ONCE PACKAGES ARE SHIPPED IT IS OUT OF OUR HANDS AND THE RESPONSIBLY OF THE SHIPPING COMPANY.
All toppers are made to fit a 6" cake in width. If you need another size please request it and we can create a custom listing for you.
Please unpackage all wood items carefully and repackage until date of use to prevent breakage.
Unfortunately, we do note accept returns for our items as they are custom made and wedding related. Please make sure when ordering to include the precise details along with correct spelling. This includes making sure you have the correct shipping address. Once shipped, we can not be responsible for the incorrect address that was provided to us.
Our production time is 3-5 business days to craft for wood items, 2-3 weeks for bridal garments, and then it takes about 2-5 days to ship to you. We ask that if you need an item sooner, to purchase at least 3 weeks in advance for wood items and at least 5 weeks for bridal garments. Otherwise, we suggest purchasing the rush listing to make sure it is delivered in a timely manner since postal services can be delayed.
If we have shipped your item, you can track it using the USPS tracking number we provide to you. If an item is delayed through the shipping carrier or lost, please open a case with USPS. If you would like to know when your item is shipping, you can check your invoice for your schdeuled ship date. If USPS marks your item as Delivered but you can not find your item, we can not be held responsible. Please check with the carrier or with neighbors to see if was delivered to them by accident. Please have patience with shipping carriers as they do have a stressful job.
All wood is made out of a high quality birch wood. All wood items are 1/4" as mentioned in the listings. This provides lighter weight wood for wall hangings and baby crib wall decor. Before ordering please use a measuring tape to see the thickness of out wood items.
If you purchase an item and note that you would like other customizations that are not included in the original listing, you will be subject to other fees. This includes adding engravings, a specialty design, adding custom pets, people, on toppers that are not originally in the listing you purchased, etc. Custom items take more time than premade items which we have to design. Please understand that our time is valuable just as yours.